Operator view
Portfolio compliance
Every tenancy, every certificate, every deadline — tracked in one place and evidenced automatically as documents come in.
Overdue compliance
3
Gas · EPC · Deposit protection
Expiring in 30 days
7
Across 5 properties
Tracked tenancies
142
Across 4 offices
Evidence auto-filed
98%
Last 30 days
Compliance register
Sorted by urgency
All (142)
Overdue (3)
Expiring soon (7)
Gas safety
EPC
Deposit protection
| Property | Tenancy | Status | Documents | |
|---|---|---|---|---|
|
14
14 Kingswood Road Gas Safety Certificate |
Tenancy #A-2291 Renewed 11 mo ago |
Overdue 6 days | 2 / 3 filed |
Chase → |
|
7B
7B Elm Court Deposit Protection |
Tenancy #A-2308 New tenancy — 21 days in |
Overdue 2 days | 1 / 4 filed |
Chase → |
|
22
22 Prospect House EPC Rating |
Tenancy #A-2140 Renewed 4.9 yrs ago |
Overdue 14 days | 3 / 3 filed |
Chase → |
|
9
9 Alder Mews Gas Safety Certificate |
Tenancy #A-2255 Renewed 11.3 mo ago |
Due in 12 days | 3 / 3 filed |
View → |
|
3
3 Larkspur Yard EICR Electrical |
Tenancy #A-2177 Renewed 4.7 yrs ago |
Due in 19 days | 4 / 4 filed |
View → |
|
31
31 Birchwood Ave Right to Rent Check |
Tenancy #A-2312 New tenancy — 3 days in |
Current | 5 / 5 filed |
View → |
Agent activity
MONITORING · LIVE
Compliance by category
Solution flow
Tenancy document intake
Drop a certificate, tenancy agreement or inspection report in. The register updates itself — no manual re-keying, no missed renewal dates.
✓
Upload
✓
Extract
3
Review & confirm
4
Filed to register
Drop a document, or forward it by email
Gas certificates, EPCs, EICR reports, tenancy agreements — any format, any inspector's template.
documents@[client-domain] · or click to simulate a new upload
Gas_Safety_14_Kingswood.pdf
Uploaded 4 seconds ago · read by agent
Property ● detected
14 Kingswood Road
Certificate type ● detected
Gas Safety Record (CP12)
Issue date ● detected
03 Feb 2025
Expiry date ● detected
02 Feb 2026 — already passed
Engineer Gas Safe ID ● detected
7719042
Tenancy match ● detected
#A-2291 · Confirmed
Agent activity
MONITORING · LIVE
Tenant success
Automated tenant support
Every tenant query lands here first. The agent checks your knowledge hub and FAQ set for a confident answer — and only escalates to a person when it's a safety issue, a financial or legal question, or genuinely outside what the knowledge base covers.
Queries this week
58
Across 142 tenancies
Routed to maintenance
21
3 flagged urgent
Resolved by agent directly
34
No human handling needed
Avg first response
40 sec
vs 6hr inbox average
Live query routing
Auto-triaged as they land
Resolved by agent 3
9 Alder Mews2 min ago
"When's my gas safety check due?"
Answered directly
Matched knowledge hub — pulled directly from this tenancy's compliance record
31 Birchwood Ave40 min ago
"Can I get a copy of my tenancy agreement?"
Document sent
Matched knowledge hub — standard document request, high confidence
3 Larkspur Yard1 hr ago
"How do I set up a standing order for rent?"
Guide sent
Matched FAQ — standard guide, high confidence
Routed to support 2
7B Elm Court6 min ago
"I think my deposit protection reference is wrong, can someone check?"
→ Support team
Financial/legal query — always routed to a person, never auto-answered
22 Prospect House28 min ago
"Query about a service charge on my statement"
→ Support team
Financial/legal query — always routed to a person, never auto-answered
Routed to maintenance 3
14 Kingswood RoadJust now
"Boiler's making a loud noise and pressure's dropped"
→ Maintenance partner · Urgent
Safety flag — physical/safety issue, always routed regardless of confidence
9 Alder Mews3 hr ago
"Kitchen tap has been dripping for a few days"
→ Maintenance partner
Maintenance intent detected — no FAQ resolution applies to physical repairs
3 Larkspur YardYesterday
"Bathroom extractor fan isn't working"
→ Maintenance partner
Maintenance intent detected — no FAQ resolution applies to physical repairs
📚 Knowledge hub match — answered directly
⚠ Safety flag — always escalated
⚖ Financial/legal — always escalated
🔧 No FAQ coverage — escalated to maintenance
The agent checks the knowledge hub and FAQ set first. High-confidence matches are answered directly. Anything safety-related, financial, or legal is always routed to a human — confidence score doesn't override that.
Agent activity
MONITORING · LIVE